Verbal verification and RMA intake workflows

Confirm forward-eject vs side-eject configuration

Ask the caller to read the physical receiver markings before recommending any caliber kit. Verify whether the MDRX is forward-eject or side-eject to prevent critical conversion mismatches.

Verify barrel, bolt, and magazine components

Never confirm a modular conversion without verifying all three mandatory components. Check the twist rate and chamber designation directly against the technical reference ledger.

Warranty RMA Intake

Standard Warranty Claim Sequence

Packaging and Shipping Directives

Initiate the intake protocol by logging the serial number, reporting the exact malfunction, and explaining factory inspection terms, freight responsibilities, and diagnostic fees clearly to the dealer.

Instruct callers on proper secure boxing guidelines, insurance requirements, and mandatory inclusion of all associated conversion parts for inspection.